Flow Supply Store is committed to supplying genuine, high-quality irrigation products and providing appropriate support if a product develops a covered defect.
2-YEAR WARRANTY
All products purchased directly from Flow Supply Store are covered by a minimum 2-year warranty, starting from the date the product is delivered to you.
This warranty covers defects in materials or workmanship that occur during normal use of the product for its intended purpose.
Some products may be covered by a longer warranty offered by the manufacturer or applicable commercial agent. Where a longer applicable warranty period applies, that longer warranty period will be honored in accordance with its applicable terms.
This warranty does not limit any rights or remedies available to you under applicable consumer protection laws.
WHAT THE WARRANTY COVERS
A warranty claim may be accepted where a product develops a defect in materials, manufacturing, or workmanship during the applicable warranty period while being properly installed, operated, and maintained.
Unless otherwise stated for a particular product, the warranty applies to the product and the components supplied as part of that product.
WARRANTY CONDITIONS
To qualify for warranty coverage:
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The product must have been purchased from Flow Supply Store.
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The claim must be submitted within the applicable warranty period.
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Proof of purchase, such as your Flow Supply Store order number or invoice, must be provided.
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The product must have been installed, operated, and maintained in accordance with the manufacturer's instructions and technical specifications.
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The product must have been used for its intended irrigation application and within its specified operating conditions.
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Any model, serial number, date code, or other product identification reasonably required to assess the claim must be provided where available.
WHAT IS NOT COVERED
The warranty does not normally cover damage or failure caused by:
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Incorrect or improper installation
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Misuse, abuse, neglect, or accidental damage
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Modification or alteration of the product
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Repairs or modifications that caused or contributed to the defect
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Operation outside the manufacturer's specified pressure, voltage, temperature, flow, or other operating limits
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Incorrect electrical supply, wiring, grounding, or power surges
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Contamination, debris, sediment, chemicals, or unsuitable water conditions where these fall outside the manufacturer's specifications
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Lightning, fire, freezing, flooding beyond the product's designed operating conditions, or similar external events
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Normal wear and tear
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Cosmetic damage that does not affect the normal operation of the product
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Damage occurring during installation or removal that is not caused by a defect in the product
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Products that were not purchased from Flow Supply Store
These exclusions do not apply where doing so would restrict rights that cannot legally be excluded under applicable law.
HOW TO MAKE A WARRANTY CLAIM
To submit a warranty claim, contact us at support@flowsupplystore.com.
Please provide:
Your order number or invoice, the product name and model/SKU, a description of the problem, and clear photographs or videos showing the issue where reasonably possible.
If the product has a serial number, manufacturing code, or date code, we may also ask you to provide it.
Providing this information helps us assess the problem and may allow us to resolve the issue without requiring the product to be returned.
WARRANTY ASSESSMENT AND RETURNS
Please do not return a product for a warranty claim until you have contacted us and received return instructions.
We may first ask you to complete reasonable troubleshooting steps or provide additional information so that we can determine the cause of the problem.
If the product needs to be returned for inspection, we will provide the appropriate return instructions.
Where a warranty claim is confirmed as valid, Flow Supply Store will cover or reimburse reasonable return shipping costs associated with the approved warranty claim where applicable.
We aim to assess returned warranty items as promptly as reasonably possible after receiving the product and all information required to evaluate the claim.
WARRANTY REMEDIES
If a warranty claim is confirmed, an appropriate remedy will be provided depending on the nature of the defect, product availability, the applicable manufacturer's warranty, and your rights under applicable law.
The remedy may include:
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Repair of the defective product or component
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Replacement with the same product
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Replacement with an equivalent product where the original product is unavailable
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A refund to the original payment method where appropriate
Approved warranty remedies will not include a charge for the covered defective product, repair, or replacement.
Third-party installation, removal, reinstallation, landscaping, or other consequential costs are not covered by this warranty except where required by applicable law.
MANUFACTURER WARRANTIES
Products sold by Flow Supply Store are manufactured by third-party brands including Hunter, Rain Bird, Toro, Irritrol, and others.
Manufacturer warranty periods and conditions can vary by product.
Where an applicable manufacturer or commercial-agent warranty provides coverage beyond Flow Supply Store's minimum 2-year warranty, the applicable longer warranty period remains available subject to its terms and applicable law.
Flow Supply Store may coordinate with the manufacturer, distributor, or other relevant party when processing a warranty claim where necessary.
References to manufacturers and their trademarks are for product identification purposes and do not imply affiliation, sponsorship, or authorization unless expressly stated.
WARRANTY AND RETURNS
This Warranty Policy applies to products that are defective or develop a covered fault.
Returns for products that are not defective, including eligible change-of-mind returns, are governed separately by our Return & Refund Policy.
INTERNATIONAL ORDERS
For orders delivered outside the United Arab Emirates, additional mandatory consumer rights may apply under the laws of the destination country.
Nothing in this Warranty Policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.
CONTACT US
If you have a question about warranty coverage or wish to submit a claim, please contact:
Flow Supply Store
Operated by Karajeh Trading FZC LLC
Registration Number: 2621616949888
CWS-1V-227879, 26th Floor
Amber Gem Tower, Sheikh Khalifa Street
Ajman, United Arab Emirates
Email: support@flowsupplystore.com
Phone: +971 50 989 7348