Shipping policy

This Shipping Policy explains how orders placed through Flow Supply Store are processed and delivered.

FULFILLMENT ORIGIN

Orders are fulfilled and dispatched from the United Arab Emirates.

ORDER PROCESSING

Orders are normally processed within 1–2 business days after payment and order information have been successfully verified.

Business days exclude weekends and public holidays.

Processing may take longer when:

Payment requires additional verification
Shipping information is incomplete or incorrect
A product becomes unavailable
The order contains a special-order or unusually large item
Events outside our reasonable control affect fulfillment

We will contact you using the information provided with your order if further information is required.

ESTIMATED DELIVERY

After dispatch, estimated delivery times are:

United Arab Emirates: 1–2 business days
Saudi Arabia: 3–5 business days
Bahrain: 3–5 business days
Kuwait: 3–5 business days
Oman: 3–5 business days
Qatar: 3–5 business days

All shipments are sent using a tracked delivery service.

Delivery times are estimates rather than guaranteed delivery dates. Actual transit times may vary because of the destination, carrier operations, customs processing, weather, public holidays, access restrictions, or other events outside our reasonable control.

SHIPPING DESTINATIONS AND CHARGES

Flow Supply Store currently ships to:

United Arab Emirates
Saudi Arabia
Bahrain
Kuwait
Oman
Qatar

Shipping within the United Arab Emirates is free.

For other supported destinations, applicable shipping charges are calculated and displayed during checkout.

An order can be accepted only when checkout presents an available shipping method for the delivery address entered by the customer.

TRACKING

All orders are shipped with tracking.

Once your order has been dispatched, tracking information will be sent using the contact details associated with the order.

Tracking events are supplied by the carrier and may not update immediately after dispatch.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate:

Recipient name
Delivery address
Postal or ZIP code, where applicable
Email address
Telephone number where required by the carrier

We do not offer order modifications after an order is placed. If the order has not entered fulfillment, you may contact us to request cancellation and place a new order.

Once an order has entered fulfillment or been dispatched, cancellation cannot be guaranteed. Additional carrier or redelivery charges resulting from an incorrect or incomplete address may be charged to the customer where permitted.

CUSTOMS, DUTIES, AND IMPORT CHARGES

For orders delivered outside the United Arab Emirates, customs duties, import taxes, clearance charges, or other government fees may be payable by the recipient unless checkout expressly states otherwise.

Such charges are determined by the destination authorities and are not included in the product or shipping price unless expressly shown during checkout.

Customers are responsible for checking any import restrictions or local requirements that apply to their order.

DELAYS

We will take reasonable steps to help investigate a delayed shipment, but we are not responsible for delays caused by carriers, customs authorities, inaccurate address information, access restrictions, weather, public events, or other circumstances outside our reasonable control.

Contact support@flowsupplystore.com if tracking has not updated for an unusual period or the estimated delivery window has passed.

DAMAGED, MISSING, OR INCORRECT DELIVERIES

Inspect your order promptly after delivery.

If a product arrives damaged, appears defective, is missing contents, or is different from what you ordered, please contact support@flowsupplystore.com as soon as possible. Where possible, we ask that visible shipping damage or incorrect deliveries be reported within three calendar days after delivery so we can promptly investigate the issue with the carrier or fulfillment provider.

Reports made after three calendar days will still be reviewed in accordance with this policy and any applicable consumer rights.

Please include:

Your order number
A description of the issue
Photographs of the product
Photographs of the packaging and shipping label where relevant

Please retain the product and all packaging until we provide further instructions.

LOST PACKAGES

When tracking indicates that a shipment may be lost, contact us so we can review the order and open an investigation with the carrier or fulfillment provider.

A replacement or refund may be issued after the circumstances are reviewed and, where applicable, the carrier investigation is completed.

CANCELLATIONS

Orders may be cancelled before they enter fulfillment or are dispatched.

Once fulfillment or dispatch has started, the order may need to be handled under our Return and Refund Policy.

CONTACT

Flow Supply Store
Operated by Karajeh Trading FZC LLC
CWS-1V-227879, 26th Floor
Amber Gem Tower, Sheikh Khalifa Street
Ajman, United Arab Emirates
Email: support@flowsupplystore.com
Phone number: +971 50 989 7348